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AI-led Enterprise IT Operations

#AIOps #ProactiveITOM #NoiseSuppression #GuidedResolution

LTI’s Mosaic AIOps enables Enterprise IT transformation through adoption of AI-led IT Operations. This means enhanced asset monitoring, automated situation detection & remediation, smarter service desk activities by inculcating collaborative support practices in the operations teams. It applies contextual AI on asset telemetry data to present a holistic view of the IT Estate & spot issues in real-time, which helps in providing better quality support and efficient planning in IT operations activities.

Improved Visibility

End-to-End visibility on health & performance of assets across hybrid IT landscape as a single pane of glass

Faster Turnaround

Augment support function with AI-driven assisted operations for faster resolutions

Lower OPEX

Improved productivity of the support function & reduced reskilling / upskilling pressure

Simplified Operations

Reduce clutter & surface only important actionable to reduce complexity of monitoring

Better User Experience

Deliver higher uptime & better performance to the end users.

Unified Platform

Integrate all functions of IT Operations through a unified platform for a consistent support experience

Product Features

Algorithmic IT Operations

Proactive IT Operations Management to spot problems before they occur and trigger automated remediation.

  • Establish monitor-of-monitor for alerts, metrics and tickets
  • Complete view of the health & performance of the IT Estate
  • Alert noise suppression to cut out false positive & prioritize monitoring queue

Low-Touch Incident Resolution

Guided issue resolution with apt and just-in-time assistance to identify problem and suggest solution

  • AI-driven, automated problem identification
  • SOP recommendation for faster solution mapping
  • Orchestrating automated resolution

ITSM / NOC Automation Suite

Automates ITSM support activities with our solution suite, which tracks, analyzes, and resolves incidents in runtime.

  • Alert auto ticketing to log important situations quickly
  • Dispatch recommendations to cut down ticket hops
  • Runbook automation module for building automation use cases

Service Optimization Analysis

Uncovers incident patterns to identify optimization opportunities for services analyzed.

  • Governance dashboard for KPI tracking
  • SLA tracking & notifications for timely course correction
  • Service trend analysis to uncover optimization opportunities

Resources

Mosaic AIOps

Today’s digital economy and the increasing complexity of modern application architectures demands Intelligent IT Operations. Discover our next-gen platform for Intelligent enterprise IT operations - LTI Mosaic AIOps

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